Understanding the Brightspace/D2L Email Platform

Welcome to the Brightspace/D2L Email platform! This guide will help you navigate the email system effectively, ensuring you never miss an important message.

Overview of Brightspace/D2L Email

Brightspace/D2L provides an integrated email system that allows you to communicate with your instructors and classmates. It’s a crucial tool for staying informed about course updates, assignments, and other academic matters.

Common Issue: Missing Emails

One common issue students encounter is the inability to see certain emails. This often happens due to filters applied within the email platform. If the Filter By option is not set to All Messages, some emails may not be displayed.

Steps to Ensure All Emails Are Visible

1. Log into Brightspace/D2L:

• Access your Brightspace/D2L account using the MY NE (My Northeast – Dashboard)

Navigate to the Email Section:

• Click on the Email icon or navigate to the Communication tab and select Email.

Check the Filter By Option:

• Look for the Filter By dropdown menu, usually located at the top of your email inbox.

Select All Messages:

• Ensure that All Messages is selected from the dropdown menu. This setting will display all emails, including those that might be filtered out otherwise.

Review Your Inbox:

• Once All Messages is selected, review your inbox to ensure all emails are visible.

Why Checking Filters is Important

• Avoid Missing Important Information: Filters can inadvertently hide critical emails, such as assignment deadlines, feedback from instructors, or important announcements.
• Stay Organized: Ensuring all messages are visible helps you stay organized and on top of your academic responsibilities.
• Improve Communication: Effective communication is key to academic success. By checking your filters, you ensure you receive all necessary information.

Additional Tips

• Regularly Check Your Email: Make it a habit to check your email daily to stay updated.
• Organize Your Inbox: Use folders and labels to organize your emails for easier access.
• Set Notifications: Enable email notifications to alert you of new messages.

By following these steps and regularly checking your Filter By settings, you can ensure you never miss an important email on the Brightspace/D2L platform. If you continue to experience issues, don’t hesitate to reach out to the Office of Academic Computing. 

You can call or text 423.212.3552 or by email at mwcollins@northeaststate.edu.

Happy studying!